Faq's

Q. How do you ship orders?.

A. We utilize the major domestic shipping companies -- UPS and FedEx in addition to USPS Priority Mail. For international shipments, USPS Priority Mail International has proven to be cost effective and efficient. However, we have negotiated favorable international air rates with FedEx. Now, FedEx Economy International and FedEx Priority International may show rates LESS than USPS Priority Mail International and get to you faster.

To insure accurate shipping, enter the 2-character postal code for the State/Province. For example, enter "QC" instead of "Quebec" in the State/Province shipping address for shipping to Quebec.


Q. I'm having my order shipped to a business. Is there anything special I should note?

A. Be sure to include the company name when you are entering the shipping address.


Q. Should I choose FedEx or UPS for an order shipping to my home?

A. UPS Ground delivers on weekdays only. FedEx Home Delivery will also deliver on Saturdays with no extra charge.


Q. What delivery guarantees and tracking options are available?

A. FedEx Ground/Home Delivery and UPS Ground normally provide delivery guarantees (1-4 business days) depending on the delivery address (orders are shipped from Grand Prairie, Texas). FedEx and UPS air shipments have delivery guarantees both domestically and internationally. USPS Priority mail normally has 2-3 day shipping time for domestic shipments and 6-7 days for shipments to Canada. HOWEVER, PRIORITY MAIL DELIVERY TIMES ARE NOT GUARANTEED! Be careful around the holidays due to the high volume of packages in the system. We upload tracking numbers to our site when your order ships so that you can follow its progress. Sometimes the post office provides excellent tracking, sometimes not. Once a package is picked up by the carrier, we are normally unable to tell you the status of your order beyond the information provided when clicking on the tracking number. Also, unless specifically requested, packages may be left for the recipient without a signature. These procedures are typically decided by your local carrier. If you are not comfortable having a package left unattended, be sure to indicate signature required in the NOTES field during checkout. Also, if you need your order delivered by a certain date, tell us in the NOTES field so that we can advise if you need to select a different shipping method.

Q. What is your Preferred Customer Program?

A. Our preferred customer program gives you access to the best special offers and discounts from FloorballPlanet. Click here for more details Preferred Customer Program

Q. Should I create a Customer Account?

A. While it is not required, there are several reasons to create a customer account on the FloorballPlanet Online Store. With a customer account, you get Express Checkout (no need to reenter your address information with each order), you can Access Your Order History, Redeem Gift Certificates, Create Wish Lists and you get Easy One Click Re-Ordering. Click here to access your customer account or create a new one Customer Account